Question 1

How can I book a service with Elave?

Accepted Answer

You can reserve your event in two ways:
1. Pay a 50% deposit to secure your date and team. Reach us via:
📩 The contact form on our [Contact page] 
📸 Instagram Direct
📱 WhatsApp using the phone number provided (+351 969 607 781)

2. Book directly through our website by making the full payment for the package you choose.
After booking, our manager will contact you to confirm all the details and answer any questions.

Question 2

Can I customize the proposal setup?

Accepted Answer

Absolutely! We love bringing your vision to life. Whether it’s a specific color scheme, flower type, or personal detail — just let us know, and we’ll tailor the experience to you.

Question 3

Do you offer services in locations outside Cascais/Lisbon?

Accepted Answer

Yes! While we're based in Cascais, we offer our proposal setups across the entire coastline and Portugal, including:
Lisbon Region
Porto Region
Algarve
Events in our suggested locations include transportation costs.

We’re also open to working in new locations — feel free to suggest your own, and we’ll let you know if it’s possible to organize your event there. Whether it’s a hidden beach, scenic cliff, or luxury hotel — we’re happy to travel and create your dream proposal anywhere in Portugal. 
⚠️Travel fees may apply depending on the location.

Question 4

What happens in case of rain or bad weather?

Accepted Answer

We always monitor the forecast and offer rescheduling or a backup indoor location if needed. We’ll stay in touch with you leading up to your date to ensure everything goes smoothly.

Question 5

Is it possible to reschedule after booking?

Accepted Answer

Yes, you can reschedule up to 7 days before your proposal date at no extra cost (subject to availability). Just contact us as early as possible.

Question 6

Do you offer refunds?

Accepted Answer

Yes, refunds are available under the following conditions:
If you cancel at least 14 days in advance and have not requested any special customizations, your deposit is refundable.
In case the event is canceled due to bad weather or unforeseen circumstances on our side, you will receive a full refund, minus the cost of any special requests already fulfilled.
Deposits for services involving custom or non-refundable items (e.g. custom flower orders) are partially refundable, depending on actual expenses made.
We always aim to be fair and transparent in every situation.

Question 7

Are transportation costs included? Can I suggest my own location?

Accepted Answer

Yes — events in our suggested locations include transportation costs.
We’re also happy to explore new locations! If you have a specific place in mind, just let us know — we’ll check logistics and confirm whether we can organize your event there.
⚠️Travel fees may apply depending on the location.

FAQ

Frequently asked questions