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STORE POLICY

CUSTOMER CARE

At Elave, we believe that every love story is unique — and your proposal should reflect that. That’s why we offer more than just a service: we offer a personalized experience tailored to you and your partner.

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Personalized Approach

We carefully listen to your wishes and vision, offering ideas and solutions that fit your style, story, and dreams. From colors and flowers to music and words — we adapt every detail to match your emotions.

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Dedicated Support

From the moment you reach out, you’ll be supported by a dedicated manager who will guide you through every step. We’re here to answer questions, adjust details, and make sure you feel confident and inspired.

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Thoughtful Planning

We consider everything — from weather forecasts and location lighting to your partner’s personality. Our goal is to create not just a beautiful proposal, but a moment that feels true to you.

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 Respect & Sensitivity

We work with discretion, empathy, and respect. Whether you want something grand or deeply intimate — we ensure your experience is private, meaningful, and stress-free.

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We're Just a Message Away

Have a question? Need help deciding? Want to share a crazy idea?

We're always happy to hear from you and make magic together.

📱 Contact us via WhatsApp, Instagram, or through the contact form —

we’re here for you.

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PRIVACY & SAFETY

At Elave, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, contact us, or use our services.
 

We do not sell or rent your personal information.
We only share it with:

  • Trusted third-party partners (e.g., photographers, florists, venues) directly involved in your event

  • Payment processing platforms (e.g., Stripe, PayPal), which comply with data protection laws

All partners are contractually obligated to keep your information confidential.
 

Photos and Videos

We love capturing your special moments.
If you do not wish for your photos or videos to be shared on our website or social media, please let us know before the event — we fully respect your privacy and wishes.
 

Cookies

Our website may use cookies to enhance your experience. You can manage cookie settings in your browser.

WHOLESALE INQUIRIES

1. Booking & Payment

  • To confirm a booking, a 50% deposit is required based on the selected package.

  • Full payment is due no later than 7 days before the event date.

  • Events can also be booked through our website with full upfront payment.

  • After booking, a manager will contact you to confirm all details.
     

2. Cancellation & Refunds

  • The deposit is refundable if the client cancels at least 14 days prior to the event date and no special customizations (such as unique flower orders) have been made.

  • In the event of cancellation due to weather or unforeseen circumstances on our side, a full refund will be issued, minus the cost of any fulfilled custom requests.

  • Refunds are not available for cancellations made less than 14 days before the event, unless due to force majeure or agreed otherwise.
     

3. Rescheduling

  • Clients may reschedule their event once, free of charge, up to 7 days in advance (subject to availability).

  • Short-notice rescheduling (less than 7 days) is possible only at our discretion and may incur additional costs if materials have already been prepared.

     

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

Payment Methods
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